Rhapsody Solutions (“Rhapsody Solutions,” “we,” “us,” or “our”) provides managed IT services, cybersecurity, Microsoft 365 support, network infrastructure, cloud solutions, website development, and custom business applications. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit rhapsodysolutions.net (the “Site”) or otherwise interact with us, and describes the privacy choices available to you.
By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use the Site.
1. Information We Collect
1.1 Information You Provide to Us
We may collect personal information that you voluntarily provide when you:
- Submit a contact form or request a quote (e.g., name, company name, email address, phone number, and the details of your message)
- Call, email, or otherwise correspond with us
- Apply for a position through our Careers page (e.g., resume, work history, contact details)
- Engage us for IT services, which may involve account credentials, network details, or other technical information necessary to provide support
1.2 Information Collected Automatically
When you visit the Site, we and our service providers may automatically collect certain information through cookies, web beacons, and similar technologies, including:
- IP address, device type, browser type, and operating system
- Pages viewed, time spent on pages, referring/exit pages, and click patterns
- Approximate geographic location derived from your IP address
1.3 Information from Third-Party Support Tools
Our Site links to third-party portals we use to deliver services to existing clients, including remote support software (ConnectWise ScreenConnect) and a backup management portal (Managed My Backups). These portals are operated by third parties and governed by their own privacy policies and terms. Any information you submit through those portals is subject to the third party’s practices, not this Privacy Policy.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries, quote requests, and service questions
- Provide, maintain, and improve our IT services and the Site
- Communicate with you about our services, including service updates and administrative notices
- Process job applications
- Analyze Site usage to improve content, navigation, and user experience
- Detect, prevent, and address technical issues, fraud, or security incidents
- Comply with legal obligations and enforce our agreements
3. Cookies and Tracking Technologies
The Site uses cookies and similar technologies to operate properly, remember your preferences, and understand how visitors use the Site. Cookies are generally grouped into the following categories:
- Necessary cookies — required for core Site functionality (e.g., security, load balancing, cookie-consent preferences)
- Statistics/analytics cookies — help us understand how visitors interact with the Site (e.g., pages visited, time on site)
- Marketing cookies — used to measure the effectiveness of our outreach and, where applicable, deliver more relevant content
We use a cookie consent management tool that allows visitors to review and choose which categories of cookies (other than strictly necessary cookies) to allow. Where required by law, non-essential cookies are only set after you provide consent through the cookie banner. You can change or withdraw your consent at any time using the cookie preference settings available on the Site, or by adjusting your browser settings to refuse cookies.
We also use Google Tag Manager with consent-aware tagging, which respects the cookie choices you make before loading certain analytics or advertising tags.
4. Third-Party Services
We may use third-party service providers to help operate the Site and our business, such as web hosting, analytics providers, email delivery services, and remote-support/backup platforms. These providers may have access to certain information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes. The Site may also contain links to third-party websites, including social media pages (Facebook, YouTube, Instagram, LinkedIn); we are not responsible for the privacy practices of those third-party sites.
5. How We Share Information
We do not sell your personal information. We may share information:
- With service providers who perform services on our behalf (e.g., hosting, analytics, email delivery)
- With our employees and contractors on a need-to-know basis to deliver IT services
- To comply with applicable law, regulation, legal process, or governmental request
- To protect the rights, property, or safety of Rhapsody Solutions, our clients, or others
- In connection with a merger, acquisition, financing, or sale of business assets
6. Data Security
We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction, consistent with our role as a managed IT services and cybersecurity provider. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements, after which it is securely deleted or anonymized.
8. Your Privacy Rights
8.1 California Residents (CCPA/CPRA)
If you are a California resident, you may have the right to request access to, deletion of, or correction of the personal information we hold about you, and to know the categories of personal information collected, used, and disclosed. We do not sell or share personal information for cross-context behavioral advertising as those terms are defined under the CCPA/CPRA. You may exercise these rights by contacting us using the information in Section 11.
8.2 California Invasion of Privacy Act (CIPA)
Consistent with CIPA, we obtain your consent before deploying non-essential tracking technologies that could constitute a communication interception, through the cookie consent mechanism described in Section 3. You may decline consent for non-essential cookies without affecting your ability to browse the Site’s core content.
8.3 European Economic Area, UK, and Other Jurisdictions (GDPR)
If you are located in the EEA, UK, or another jurisdiction with similar data protection laws, you may have rights to access, correct, delete, restrict, or port your personal information, and to object to certain processing. Where we rely on consent (such as for non-essential cookies), you may withdraw that consent at any time. You also have the right to lodge a complaint with your local data protection authority.
8.4 Exercising Your Rights
To exercise any of the rights described above, contact us using the details in Section 11. We may need to verify your identity before fulfilling certain requests.
9. Children’s Privacy
The Site is intended for business audiences and is not directed to children under 13 (or the relevant age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. Do Not Track
Some browsers offer a “Do Not Track” (DNT) signal. Because there is no industry-standard approach to DNT signals, the Site does not currently respond to them. You can manage tracking preferences through the Site’s cookie consent tool or your browser settings.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Rhapsody Solutions
2600 South Shore Blvd, League City, TX 77573
Phone: +1 (281) 668-9177
Email: info@rhapsodysolutions.net
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The “Effective Date” at the top of this page indicates when it was last revised. We encourage you to review this page periodically.